Privacy Policy and Security Centre Primary Tabs


Mercantile Bank ("Mercantile", "we", "us") remains committed to treating personal information collected through this website as private and confidential. Your right to privacy and security is of the utmost importance to Mercantile therefore we shall take all reasonable measures, in accordance with this Policy, to protect your personal information and to keep it confidential, even when you are no longer our customer of Mercantile.

What is personal information?

Personal information includes information that relates specifically to you, including your name, age and identity number, your assets and liabilities, your income and your payment records. Other information such as, purchasing and shopping trends, banking and all related information that is within our knowledge will also be regarded as personal information.

How is personal information collected

Through the use of this website, completion of application forms, electronic contact, or the use of Mercantile or related party services, your personal information may be collected.

Why do we require your personal information?

Mercantile collects personal or other information to:

  • enable us to identify you;
  • process your instructions or requests;
  • comply with our obligations to you;
  • analyse and identify your needs to enable us to ensure we meet your requirements;
  • send you promotional material or details which may be of interest to you which may include promotional information relating to products, promotions, news or services of a party related to Mercantile but only if you have indicated that you require more details of the related party products.

Protection of your personal information

The information that you choose to disclose to Mercantile is important to us and will therefore take reasonable steps to protect your personal information from loss, misuse or unauthorised alteration. We store personal information collected through our website in a safe place and no person outside Mercantile, related parties or specific service providers can get access to it.

Mercantile undertakes not to sell, rent or provide your personal information to unauthorised entities or other third parties (other than specific service providers), for their independent use, without your consent. With your consent, Mercantile may use your personal or other information to inform you about products, services and special offers from us or related parties, that may interest you. This will be done either by post, electronically or text message.

You may at any stage withdraw your consent at any stage, should you no longer wish us to use or share your personal information with a related party;

If you receive an access number, user name, password and/or personal identification number, you remain responsible for maintaining the secrecy and confidentiality of your user name, password and/or personal identification number.


Mercantile may use cookie technology on some parts of our website. The word "cookie" refers to information that saved on your hard drive or Internet browser each time you use the Mercantile website. Cookies make it easier for us to provide efficient online services.

Service Providers

Mercantile uses third parties to provide support services to us. These service providers have to abide by our privacy policies.

The Mercantile website may contain links to or from other websites. Although we attempt to choose credible websites, we are not responsible for their security and privacy practices or their content. We suggest that you remain updated on the privacy and security statements on these websites.

Disclosure of personal information without consent

We may disclose your personal information:

  • when we required by law or by order of court
  • in order to protect our rights
  • if public interest so requires
  • with your implied consent

Privacy policies that apply to specific products

There might be different or additional privacy and security policies that apply to different products or services. These specific policies will apply to your use of the particular service where they are different from this general privacy Policy and you are requested to familiarise yourself with the contents of such specific policies.

Changes to this Privacy Policy

This Policy may be amended from time to time by Mercantile in its sole discretion to amend. Please review the Policy whenever you visit this website for any such amendments. The latest version of the Policy shall supersede and replace all previous versions thereof, unless specifically stated otherwise.