Payment Solutions

Mercantile Bank Payment Solutions provides leading, cutting-edge, cost-effective, time-saving and secure systems for processing and managing electronic payments and collections through the South African banking system. We offer a range of products to suit all businesses, from small companies to large corporate clients. Regardless of the size of your business or the volume of your transactions, we have a solution to suit your specific needs.

We have established a proven track record, built-up over a decade. With a focus on service, security and cost efficiencies, we have assisted clients in certain instances to secure an improvement of up to 35% in unpaid collections.

Collections

This service allows you and your business to collect funds owed via the EFT payment stream

  • Easily integrate our collection solutions to minimise human intervention, improve accuracy and boost productivity and management

  • Use our automatic account reconciliation tools for EFT items, generated by our systems against your bank account

  • Select payment periods that suit your needs – including same day or next day collections

  • Process bulk credit card collections through our preferred credit card acquiring service provider.

This collection service allows you, the beneficiary, to collect funds owed via the NAEDO payment stream.

  • The NAEDO service helps to ensure collections and reduce non-payment and bad debts

  • Track a debtor's account for up to 32 days and process your debit orders when funds become available in the account

  • Tracking is non-invasive and won’t attract a fee to the account being tracked.

This collection service allows you and your business to collect funds owed via the AEDO payment stream

  • Set up a stream of payments in line with agreed repayment plans with your debtors, stored at BankservAfrica for processing

  • Track a customer’s account for up to 32 days and process a collection as soon as funds become available.

Interested in our Collection solutions?

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Are you an existing Mercantile client?

DebiCheck

Most South Africans agree that debit orders are a convenient way to pay their accounts, as it saves them time and having to remember to make payments, thereby giving them peace of mind. 


However, over the past number of years, debit order abuse has become a major issue in South Africa. There has been bad behaviour by some companies that process invalid debit orders to consumer bank accounts. In addition, there are consumers that avoid paying valid debit orders by unfairly disputing these with their banks.

As a result, the Reserve Bank asked PASA, which includes the South African Banks, to find a solution. That is why, on 3 July 2017, DebiCheck was launched alongside the rest of the industry. Implementation will be carried out through a phased approach, starting with a pilot phase of 7 months. The pilot phase will be followed by a ramp up period, therefore giving us the opportunity to gradually change our current systems and processes.

DebiCheck is the name for a specific type of debit order. A DebiCheck debit order is one that a consumer confirms, electronically on a once-off basis (at the start of your contract). Its purpose is for the consumer to confirm the details of the debit order with their bank before it is processed to their bank account.

Once fully deployed and operational, DebiCheck will be used for all debit orders that are processed early – during the same processing window as the current AEDO and NAEDO debit orders. Companies wanting to process their debit orders in this early processing window will have to use DebiCheck. This means that, for these specific debit orders, consumers will now first have to electronically confirm their debit order information before their account is debited. This is a once-off confirmation of the mandate at the start of the contract that will be lodged with the consumer’s consent.

From 3 July 2017, companies participating in the pilot will start using DebiCheck for their early debit orders. This means that from 3 July 2017 until the end of the last phase, on 1 November 2019, there will be a mixture of old (AEDO and NAEDO) and new (DebiCheck) debit orders in the system. Thereafter, only DebiCheck debit orders will be processed early. For now, standard EFT debit orders will continue to be processed as-is, and in time the new solutions may be used more broadly.

Interested in our DebiCheck solutions?

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Are you an existing Mercantile client?

Payment Systems

Our Payment System is a leading, cutting-edge secure collection and payment solution designed to protect your data and limit your risk of fraud. This allows you to send and receive data in a highly secure manner, making salary and creditor payments easier and safer. You can choose the system that suits your needs, from automated hosted internet-based or modular internal software, and we can customise it for your business; minimise human intervention, improve accuracy and boost productivity and management; use our automatic account reconciliation tools for EFT items, generated by our systems against your bank account.

We provide for full data validation prior to data submission to ensure that the account details of your clients are correct before collections or payments are made. This helps reduce unpaid volumes and can also be integrated into the capture software used by your front line staff.

  • Account Verification Services (AVS) verifies the identity of an account holder against an account number, which can verify whether a particular individual or company holds a particular account number

  • Enhance collections and reduces your administrative burden; use the batch-based solution to generate responses directly from other banks, usually within an hour of submission

  • Validate an account holder’s details to match ID numbers or company registration numbers with the account number; check additional information available, such as:

    • Whether the account has been opened for more than three months

    • Active accounts

    • Account opened for debit or credit

The validation service verifies that the bank account and branch code are valid. This process is also known as a CDV check or Check Digit Validation and is a built-in feature of all our standard products

  • Enhance collections and reduce administration burden

  • Integrate the validation to determine the accuracy of account details at first point of capture.

Interested in our Payment Solutions?

Click below and we will contact you.

Are you an existing Mercantile client?