·         If you think the ATM is faulty, cancel the transaction immediately and report the fault to your bank and transact at another ATM.
·         Be cautious of strangers offering help as they could be trying to distract you in order to get your card or PIN.
·         If you are disturbed or interfered with whilst transacting at the ATM, your card could be skimmed by being removed and replaced back into the ATM without your knowledge. Cancel the transaction and immediately report the incident using your Bank’s Stop Card Toll free number which is displayed on the ATM or on the back of your bank card.
·         Choose familiar and well-lit ATMs where you are visible and safe to transact.
·         Know what your ATM looks like so that you are able to identify any foreign objects attached to it.
·         If your card is retained, do not leave the ATM before you have cancelled your card by calling your bank’s call centre using your own mobile phone.
·         Shield the hand that is typing your PIN number so that nobody can see your PIN number.
·         Never let the card out of your sight when making payments and if possible insert the card into the Point of Sale device yourself.
·         Always ensure that the card you receive out of the ATM is your own.
·         If you have debit, cheque and credit cards, don’t choose the same PIN for all of them so that if you lose one, the others will still be safe.
·         Keep your transaction slips and check them against your statement to spot any suspicious transactions which must be queried with your bank immediately.
·         Check the Rand value of the transaction on the screen before entering your PIN and authorizing the transaction. Note the value must be reflected in Rands. If not, stop the transaction and contact your bank immediately
·         If possible change your PIN as often as possible
·         Do not ask anyone to assist you at the ATM, not even the security guard or a bank official. Rather go inside the bank for help.
·         Never force your card into the slot as it might have been tampered with.
·         Do not insert your card if the screen layout is not familiar to you and looks like the ATM may have been tampered with.
·         Never write your PIN on your card.
·         Never write your PIN on paper and store it in the same location as your card.
Mercantile Finance is NOT a subsidiary of Mercantile Bank
We advise that our correct name is Mercantile Bank Limited and that it came to our attention that Mercantile Finance Limited and/or Mercantile Finance ™ and/or Mercantile Financial Services Limited purport to be part of Mercantile Bank Limited. The aforementioned entities are supposedly offering personal and business loan products. Please be advised that Mercantile Finance Limited and/or Mercantile Finance (TM) and/or and Mercantile Financial Services Limited are NOT related to Mercantile Bank Limited in any manner whatsoever and do not operate under our licence or our auspices.

Business Fraud
One of the most prevalent scams affecting businesses is a deceptive tactic involving a change of bank account details. Scammers contact unsuspecting businesses requesting them to change the banking details of one of their suppliers or clients. The scammer poses as an employee of the supplier or client stating that they have recently changed bank accounts.
Given the persuasive and deceptive tactics used, clients are often tricked into believing this to be an authentic request. It’s important always to verify a request of this nature with a trusted source at your supplier or client, as the request may be an attempt to defraud you.
If you believe you are a victim of this type of fraud, please report this immediately to our 24 hour customer care line: +27 86 011 9925
Ways of identifying this scam
  • Confirmation e-mails are not sent from the company’s correct e-mail address, for example the e-mail address ends with .com instead of
  • Fake invoices and accompanying covering letters could be of poor resolution where the company logo may appear somewhat blurred.
Ways of avoiding this scam
  • Ensure that staff responsible for paying invoices check all invoices and documentation for irregularities
  • Discuss any suspicions with a trusted contact at your supplier or client
  • Before making bank account changes, always confirm any request to change bank details with a trusted contact at your supplier or client
  • Consider setting up a ‘Single Point of Contact’ with companies, to which you make regular payments
  • Destroy your business and supplier invoices or any communication material that may contain letterheads in a shredder, rather than discarding them in rubbish bins
  • Do not publish your bank account details on the Internet as this is private information that can be used fraudulently; genuine clients may end up making payments into the accounts of fraudsters
  • To avoid your clients acting on an instruction purporting to be from you, alert them to this type of fraud.
Phishing is a scam designed to obtain information from you to gain access to your banking accounts...Read more on Phishing
Low Interest Loan Scams
Watch out for loan scams. If you receive an email from a stranger about a favourable loan, it is probably a scam. They will promise you a loan, but first you will have to pay a fee. If you pay the fee, soon another fee has to be payed, and it continues that way. You will never get the loan ...

Prevent Cheque Fraud

A cheque is a signed, written instruction given by the account holder (drawer) to the bank (drawee) to pay money from the account of the drawer to the person or company named in the cheque (payee). The payee (endorser) may negotiate the cheque to a third party (endorsee)...Read more on Cheque Fraud Prevention

Cheque Deposit and Refund Scams

There are many variations of cheque scams,  the most common scam involves fraudsters contacting a valid bank customer, informing them that money (for goods or services) was deposited into the customer’s bank account, but the amount that was deposited was more than requested...Read more on Cheque Deposit and Refund Scams

Top 12 scams of the holiday season

McAfee (Security Software) released its annual “12 Scams of Christmas” list to educate the public on the most common scams that criminals use during the holiday season to take advantage of consumers as they shop on their digital devices ...Read more on Top 12 scams of the holiday season

Carry Cash Safely

Criminals work in an organised syndicate and often these syndicates designate spotters who look for people making large cash withdrawals inside bank branches. Often when perpetrators identify their victims, they pass on the information to their accomplices who are near the vicinity of the banks. The accomplices then follow the clients; rob them at their place of business, at home or en route to their destinations ...Read more on Carry Cash Safely

Online Fraud Prevention

The bank implemented an authorisation process requiring Internet banking customers to use a DIGIPASS™, a two factor authentication device. One factor authentication refers to passwords, “something I know” and two factor authenticating refers to a unique physical verification product “something I have”. With all online banking transactions, it is important to remember the following:
  • Always keep your password a secret
  • Please keep your DIGIPASS™ in a safe place
  • Refrain from using public facilities to do your secure banking e.g. Internet cafes and hotels, as these terminals may not be secure
  • Always type in the full address to log onto the Bank's Internet banking platform, BANK@bility website. Do not access the site via a bookmark or saved page
  • Monitor your accounts regularly for irregular activity and report any suspicious activity to our call centre
  • Your DIGIPASS™ will further protect you in the event that someone gains access to your profile, so please keep it safe and out of reach of others
  • Install and maintain up-to-date anti-virus and anti-spyware – this software can reduce the likelihood of someone accessing any personal information stored on your computer or laptop
  • Sign up for an SMS or e-mail transaction notification service and be alerted every time a transaction on your account takes place.
Online Security Tips
  • Ensure that no one has unauthorised access to your PC and that no person by means of physical presence can install unauthorised software on your PC. For example, password protection is a means of protection
  • Ensure that you make use of only licensed software on your PC
  • Wherever possible, make sure that your operating system, browser and email are running on the latest version and you have installed all the latest service packs and hot fixes
  • Ensure that your mail client is configured not to allow system generated e-mails to be sent without your confirmation. This will prevent applications sending unauthorised e-mails
  • Make sure that the antivirus software and signature files are updated regularly on your computer
  • Do not open suspicious or unfamiliar e-mails
  • If possible, install a desktop firewall to assist with malware detection
  • If working on a computer network, ensure that you have control over the shared folders on your PC as shared folders could make your PC vulnerable to unauthorised installation of suspicious software
  • Always check that the URL of the the Bank's Internet banking website – BANK@bility - begins with “https” rather than “http”
  • Never disclose your Password to anyone.
Prevx “Safe Online”
Mercantile Bank remains committed to your safety when transacting online. We have engaged with Prevx Safe Online to offer you free online security software (not including the full anti-virus package) that can be downloaded directly from the Bank’s website. This software has been developed to provide you with additional protection while transacting online.
Please note that you are under no obligation to download the software.
Prevx is a leading supplier of PC security software and you have an opportunity to download the “Safe Online” product for free. While other anti-virus software on your computer helps to protect against malware, it may not necessarily offer protection while transacting online. The “Prevx Safe Online” product has been designed to provide the following:
  • It checks the websites you visit and determines whether they are genuine or phishing websites
  • It ensures the login information you enter is meant for the website you are entering
  • It helps protect your personal information, even if there is malicious software on your computer.
The “Safe Online” product takes only seconds to install and is compatible with your anti-virus software. Once you have installed it, you can leave it running in the background. This will ensure that you remain protected against the latest threats.
Click here to download for free (need to add the link to the software where)
Safe Online Internet screening software is free. Should you wish to purchase the full anti-virus software provided by Prevx, please visit the Prevx website
Advance Fee Fraud Schemes
The so-called Nigerian Letter Scam is intrinsically an advance fee fraud. The fraud is also known as the 419 scam, as the fraud is outlined in Section 419 of the Nigerian Criminal Code. A fraudster, usually a member of a criminal syndicate who obtains money or goods from a company or its representative, through deception, operates the more on Advance Fee Fraud Schemes

Identity Theft
Identity Theft is a form of fraud in which someone pretends to be someone else by assuming that person's identity more on Identity Theft