Contact Information

Head Office



Alliance Banking	Tel: +27 11 302 0300 Fax: +27 11 784 4081 5th Floor 142 West St Sandown Johannesburg 2196 P O Box 782699 Sandton Johannesburg 2146
Call Centre	Credit Card: +27 86 011 9925 Electronic Banking: +27 86 011 9923 Hotline: +27 86 011 9925 Business Banking: +27 86 030 9250 Complaints: +27 86 011 9900 Email Complaints: complaints@mercantile.co.za Fax: +27 11 883 7752 / 46 4th Floor 142 West St Sandown Johannesburg 2196 P O Box 782699 Sandton Johannesburg 2146
Card Operations	Tel: +27 11 302 0300 Fax: +27 11 302 0733 2nd Floor 142 West St Sandown Johannesburg 2196 P O Box 782699 Sandton Johannesburg 2146
Collections	Tel: +27 11 302 0300 Fax: +27 11 302 0507 5th Floor 142 West St Sandown Johannesburg 2196 P O Box 782699 Sandton Johannesburg 2146
Commercial Banking	Tel: +27 11 302 0300 Fax: +27 11 302 0738 3rd Floor 142 West St Sandown Johannesburg 2196 P O Box 782699 Sandton Johannesburg 2146
Compliance	Tel: +27 11 302 0300 Fax: +27 11 302 0745 5th Floor 142 West St Sandown Johannesburg 2196 P O Box 782699 Sandton Johannesburg 2146
Credit Admin	Tel: +27 11 302 0300 Fax: +27 11 302-0686 1st Floor 142 West St Sandown Johannesburg 2196 P O Box 782699 Sandton Johannesburg 2146
Credit Management	Tel: +27 11 302 0300 Fax: +27 11 302-0731 1st Floor 142 West St Sandown Johannesburg 2196 P O Box 782699 Sandton Johannesburg 2146
e-BUREAU	Tel: +27 11 302 0300 Fax: +27 11 570 5170 5th Floor 142 West St Sandown Johannesburg 2196 P O Box 782699 Sandton Johannesburg 2146



Electronic Banking	Tel: +27 11 302 0300 Fax: + 27 11 883 7746 3rd Floor 142 West St Sandown Johannesburg 2196 P O Box 782699 Sandton Johannesburg 2146

Executive Management	Tel: +27 11 302 0300 Fax: +27 11 883 7765 1st Floor 142 West St Sandown Johannesburg 2196 P O Box 782699 Sandton Johannesburg 2146
Finance and Administration	Tel: +27 11 302 0300 Fax: +27 11 302 0730 3rd Floor 142 West St Sandown Johannesburg 2196 P O Box 782699 Sandton Johannesburg 2146
Human Resources	Tel: +27 11 302 0300 Fax: +27 11 302 0746 3rd Floor 142 West St Sandown Johannesburg 2196 P O Box 782699 Sandton Johannesburg 2146
Information Technology	Tel: +27 11 302 0300 Networks Fax: +27 11 302 0724 Development Fax: +27 11 302 0736 2nd Floor 142 West St Sandown Johannesburg 2196 P O Box 782699 Sandton Johannesburg 2146
Internal Audit	Tel: +27 11 302 0300 Fax: +27 11 302 0745 5th Floor 142 West St Sandown Johannesburg 2196 P O Box 782699 Sandton Johannesburg 2146
Legal Department	Tel: +27 11 302 0300 Fax: +27 11 302 0732 5th Floor 142 West St Sandown Johannesburg 2196 P O Box 782699 Sandton Johannesburg 2146
Marketing and Communications	Tel: +27 11 302 0300 Fax: +27 11 302 0757 1st Floor 142 West St Sandown Johannesburg 2196 P O Box 782699 Sandton Johannesburg 2146
Mercantile Insurance Brokers	Tel: +27 11 302 0556 Fax: +27 11 302 0752 5th Floor 142 West St Sandown Johannesburg 2196 P O Box 782699 Sandton Johannesburg 2146

Retail Banking	Tel: +27 11 302 0300 Fax: +27 11 302 0738 3rd Floor 142 West St Sandown Johannesburg 2196 P O Box 782699 Sandton Johannesburg 2146
Risk Management	Tel: +27 11 302 0300 Fax: +27 11 302 0757 1st Floor 142 West St Sandown Johannesburg 2196 P O Box 782699 Sandton Johannesburg 2146
Securities Administration	Tel: +27 11 216 4300 Fax: +27 11 624 0845 77 Bezuidenhout St Troyeville 2094 P O Box 782699 Sandton Johannesburg 2146
Switchboard	Tel: +27 11 302 0300 Fax: +27 11 302 0700 Ground Floor 142 West St Sandown Johannesburg 2196 P O Box 782699 Sandton Johannesburg 2146
Treasury - Dealers	Tel: +27 11 784 7102 Tel: +27 11 784 7753 Tel: +27 11 784 7172 Fax: +27 11 883 7756 3rd Floor 142 West St Sandown Johannesburg 2196 P O Box 782699 Sandton Johannesburg 2146
Treasury - Operations	Tel: +27 11 302 0500 Fax: +27 11 784 8684
	Fax: +27 11 783 5885
Foreign Exchange

	4th Floor 142 West St Sandown Johannesburg 2196 P O Box 782699 Sandton Johannesburg 2146

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