Corporate Compliance
Access to Information Act
The Promotion of Access to Information Act No. 2 of 2000, (the Act) came into operation on 23 November 2001. Section 51 of this Act requires that we as a private body compile a manual giving information to the public regarding the procedure to be followed in requesting information from us for the purpose of exercising or protecting rights...
Code of Banking Practice
The Code of Banking Practice (the Code) provides valuable safeguards for our clients. It should assist you to understand how we as members of the Banking Association should relate to you, our personal and small business clients in South Africa...
Mercantile Bank limited certification regarding correspondent accounts for foreign banks
The information contained in this Certification is sought pursuant to Sections 5318(j) and 5318(k) of Title 31 of the United States Code....
Anti-Money laundering questionnaire / Know your customer compliance questionnaire
General information.....
FICA
As part of the South African government’s efforts to combat money laundering, the Financial Intelligence Centre Act of 2001 (FICA) introduced more rigorous account validation processes and requires all financial institutions including Mercantile Bank Limited...
FAIS
It intends to ensure that the giving of advice and the rendering of intermediary services in relation to financial products is done in a competent and open manner...
- read more [PDF - 98kb]
Mercantile Bank has a Conflict of Interest Policy in terms of the FAIS Act . Should you require a copy of this policy, please contact our Information Officer
Identity Fraud
Phishing is one of the newest forms of identity fraud and it involves Internet fraudsters who send spam or pop-up messages to lure confidential information (e.g. credit card numbers, bank account information, passwords or other personal information) from unsuspecting victims...
ATM Scams
The typical scenario is that the complainant proceeds to the ATM with the intention of making a withdrawal. Unknown to the complainant a thief has inserted a foreign object into the ATM cardreader...
419 / Advance Fee Fraud Schemes
The so-called Nigerian Letter Scam is intrinsically an advance fee fraud. The fraud is also known as the 419 scam, as the fraud is outlined in Section 419 of the Nigerian Criminal Code. A fraudster, usually a member of a criminal syndicate who obtains money or goods from a company or its representative, through deception, operates the scheme...
Electronic Security Update
Mercantile Bank would like to highlight the importance of adhering to the security measures provided when utilising Internet Banking...
NCA
The National Credit Act (NCA) 34 of 2005 becomes fully effective in South Africa on 1 June 2007 and replaces the Usury Act, the Integration of Usury Laws Act 1996 and the Credit Agreements Act 1980, which has been the primary legislation governing the granting of credit within the financial services industry since 1968...
Language Requirements Policy
Accordingly Mercantile Bank will therefore provide such documents in one official language chosen from either English or Afrikaans that the consumer reads or understands, to the extent that it is reasonable...
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Last Update: 06/04/2011